ANNOUNCEMENT: QGenda Acquires Shift Admin
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Founder's Story
Founded in 2007, Shift Admin serves 3,400 facilities and 55,000 scheduled users. Our software is rated best-in-class because we deliver on our promises: fair, fast scheduling that lets you focus on patient care. Fair scheduling honors time-off requests and equally distributes nights, weekend, and holiday shifts. Fast means we reduce schedule creation time by 60-70%.
Creating a best-in-class scheduling software takes a diverse team. Our leadership team includes two physicians. Our advisory board is made up of experts in rostering, statistics, and software engineering. Our board members have peer-reviewed articles on automated scheduling, computational algorithms, and mathematics. And we have the tech team to create the software.
My interest in tech and computers began long before it was cool. I went from an interested kid to devoted teen. And even after the long years and hours of medical school and residency, I stayed interested in tech. During my residency, I cut my teeth in working tech with a side hustle in web design. After my residency, I developed the earliest version of ShiftAdmin. It was a simple shift trading board and communications tool for the early Internet.
As the web development company grew, I began to look for some outside programming help. Eventually, I met and hired Blake Birkenfeld. In a week Blake had completed all the tasks I had hoped to get done. And after six more months of independent contractor work, I convinced Blake to quit his job and work with me full-time.
Blake would go on to become the ShiftAdmin cofounder.
After several years I went back to Duke University to get my MBA. During my entrepreneurship class, I had to develop a business plan for a company. That business plan became ShiftAdmin. Blake spent 18 months coding the front end of the site with our key features: calendars, shift trades and swaps, statistics, and communication tools. ShiftAdmin launched in October 2008.
Co-Founder and CEO
Co-Founder and CTO
Partner
Chief Revenue Officer
Chief Operating Officer
Senior Director of Engineering
Senior Director of Product
Director of Implementation
Senior Director of Support
Senior Operations Manager
VP of Sales
Co-Founder and CEO
Dr. Hunt holds a BS in Chemistry and Biochemistry from NC State University, an MD from the University of North Carolina at Chapel Hill, and an MBA from Duke University. Prior to founding Shift Administrators, LLC, Dr. Hunt was the founder and CEO of PSH Group, LLC, a leading web development firm with clients spanning the globe and the parent company of Bsitter.com. He has expertise in a variety of programming languages and in graphic design. Dr. Hunt currently serves as CEO of Carolina Care, PA, one of the largest single-specialty medical practices in the Southeast.
Co-Founder and CTO
Mr. Birkenfeld has over 20 years of web and software development experience. He earned his BS degree in Computer Science from Texas A&M University, and his expertise includes web development, client/server application development, database design, and computer algorithms. Blake was formerly the Lead Developer for PSH Group, LLC, and prior to that, he was a founding partner of Cogentas, LLC. As CTO, Blake oversees the development of the Shift Admin platform, architecture, and technological advancements. He lives in Texas with his wife and two boys.
Partner
Dr. Louis earned a BA from the University of Virginia, an MD from the University of Louisville, and concludes an MBA from The Citadel in December 2020. He completed an Emergency Ultrasound fellowship at Palmetto Health Richland in 2006 and has interests in healthcare technology and its integration with the world wide web. Dr. Louis currently works as an attending physician in Emergency Medicine and is Managing Shareholder of Roper Emergency Physicians, P.C. in Charleston, SC. He is a past president of SCCEP (2014-2015) and board member of Roper Hospital. Prior to joining Shift Admin, Dr. Louis worked as an independent contractor developing numerous healthcare-related websites. He has experience in database design and development, CSS, PHP, and graphic design. Dr. Louis is a Partner of Shift Admin and has involvement in sales, business development, and marketing.
Chief Revenue Officer
Mr. Bennett has over 20 years of leadership experience with high growth, tech-oriented, post concept entrepreneurial companies. After earning a BS degree from Oklahoma Baptist University, he moved to DFW starting in project management and then operations. Midway through his career, he transitioned to pursuing and finding his passion in leveraging sales to solve problems for clients. At Shift Admin, Aaron leads the sales and marketing team and facilitates the company’s main growth and scale objectives. He is married with two boys.
Chief Operating Officer
Mr. Birkenfeld has over 13 years of business, finance, and leadership experience both domestically and abroad. He earned a BBA in Finance from Texas A&M University and worked in the economic and litigation consulting space for 5 years following graduation. During that period, he returned to A&M to complete his MBA. In 2012, he helped launch a non-profit organization in Turkey where he lived and worked in various capacities and leadership roles for seven years prior to returning to the States in 2019 to join the Shift Admin team.
Senior Director of Engineering
Chad Hopson started with Shift Administrators in July 2013 and is now the Senior Director of Engineering. From a small-ish town in North Texas, Chad went on to study Applied Mathematics and later Electrical Engineering at Texas A&M University in College Station. He worked with a team in the processor verification group for IBM before moving to Shift Administrators. Chad is a proud husband and family man including two children. Of his many endeavors outside the office, none is more enjoyable than off-roading, be it southwestern Colorado or Utah.
Senior Director of Product
Mr. Suttle has over 10 years of administrative, project management, and organizational development experience across a diverse array of industries ranging from fast-paced start-ups to established operations. He earned a BA degree from The University of Texas at Dallas and has a proven track record working in high-pressure, high-risk environments, both domestically and internationally. He lives in Texas with his wife, daughter, and son.
Director of Implementation
Michele Williams has over 10 years of Executive Healthcare Management experience, specializing in Analytics, Integrative Operations, Scheduling, Recruiting, Hiring, and Workforce Optimization. She earned a BS degree from Western Maryland College in Psychology and Early Childhood Education and after several years running her own business moved into the field of Healthcare. At Shift Admin, Michele leads Project Management and Training.
Senior Director of Support
Mr. Lee has a BA from West Texas A&M University and previously worked as an IT consultant. He started with Shift Admin in 2013 as a founding member of the support team. Now serving as the Senior Director of Support, he insures our clients are receiving the award-winning support Shift Admin is known for. He lives in Texas with his wife and three boys.
Senior Operations Manager
Ky Wilcox started working with Shift Admin in May 2014. In the beginning, he did demos of the product, training calls and implementation with new clients, and worked the phone and support ticket queue. He is currently a Senior Operations Manager and helps in a variety of areas within Shift Admin. He lives in Lubbock, Texas with his wife of 18 years and his four children. He enjoys supporting his kids in their various athletic endeavors and fishing as much as possible.
VP of Sales
Mrs. Louis earned a BS in International Business from the College of Charleston and an MBA from The Citadel in 2010. She previously worked as a Senior Sales Representative at Alcon Laboratories, where she earned notable honors, including Presidents Club and Excellence in Leadership awards, and was promoted to a District Sales Trainer. Joining ShiftAdmin in 2011, she currently serves as Vice President of Sales.
Shift Admin’s six core values lived-out lead to high-performing partnerships.
How do you find customers that love you? By treating them as partners. At Shift Admin, we are committed to living out our six core values internally and externally. Otherwise, it’s just talk. Core value-driven partnerships are the Shift Admin way.
We’re all in this together—we improve provider schedules so providers can improve patient lives.
As the people go, so goes the business. Shift Admin is built on high character and passionate, talented people. Our business has grown organically because we put people first.
From top leadership down, no one is too good for anything. Humility is underrated in the world today. Nothing is below our pay grade. Every voice counts.
Without it nothing works. Plain and simple. The trust of our clients is carefully won, easily lost, and supremely important!
We don’t like making mistakes. Because our clients deserve the best. Every support call, every new feature, every sales demo. Excellence is our lifestyle.
Internally we share burdens. Externally we remove burdens. Because everyone needs a helping hand every now and then. And if we aren’t helping our customers, what are we here for?
Beware, only smiles here! Personable staff and happy clients. Working in healthcare is too stressful to deal with an uptight scheduling vendor. Don’t worry, we’ll keep our mad meme game to ourselves.
We're always looking for qualified candidates who line up with our core values. If that's you, don't wait—apply today!