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Improve Communication with Centralized On-Call Scheduling Software

Posted by Shift Admin on September 12, 2017 at 6:03 AM

When it comes to hospital emergency departments, every second counts. With so many moving parts, it is critical that staff members operate in sync. Speeding up the delivery of patient care not only improves the customer service aspect of emergency departments, it can potentially save lives.

It’s nearly impossible for hospital teams to operate efficiently when they rely on outdated systems that do not always provide accurate information. One example here is the on-call schedule. Traditionally, on-call schedules are printed and shared with hospital staff. When changes occur, the posted schedules must be manually updated. But what if the changes are not effectively communicated? Nurses, phone operators, and other staff spend critical time tracking down the correct on-call physician.

In addition to meeting patient needs, the ability to quickly and accurately reach the correct on-call physician is critical to satisfying federal regulations. Enter the Emergency Medical Treatment and Labor Act (EMTALA). At its core, this law requires anyone coming to an emergency department to be stabilized and treated, regardless of their insurance status or ability to pay. It also means that staff must have accurate and specific information about who is on-call to facilitate care or necessary transfers.

Technology is Changing the Game

The solution is to centralize the on-call schedule and share updates in real-time. Shift Admin’s powerful on-call schedule platform creates synergy across the entire health system which ultimately saves time and money while increasing patient safety and provider satisfaction.

Accessing On-Call Schedules

Once a schedule is created, it’s shared across hospital service lines with a single link that delivers a real-time, read-only view of the on-call schedule. Shift Admin’s 100% web-based solution allows them to access the information via phone, tablet, or computer.

Real-Time Updates

Changes made to the on-call schedule are displayed on the website in real time. Staff members no longer have to scramble to make changes to paper copies and control versions of the schedule.

Contacting Physicians

Finally, hospitals can integrate on-call schedules with secure messaging platforms that can replace phones and pagers making it easier to reach the correct physician. This can reduce human error and diminish wasted time waiting on a physician to call back.

Are you ready to implement a centralized on-call schedule for your hospital? Request a personalized demo to see Shift Admin in action today.

Topics: Healthcare Scheduling

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